Aussie take off, spin on indian call centers and trained parrots/birds taking their jogs
The above is kinda ridiculous but it is a real story as broadcast by youtube? Interesting indeed!
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Saturday, June 30, 2007
You would not know the frustrations of handling technical support calls till you get to work for a call centre..it's an awesome experience which not many cannot endure for long..and *Phew* imagine I got to survive in one place for 4 years!! Many of my colleagues left after a short spin of few months and to tell you, you need to be very patient to be able to offer support to end-users. Some of them hog your lines and imagine you have KPI to hit and need to end the call within your target time and yet solve the problem. Wasn't easy, but it's a matter of call tactics :-)
Nowadays, alot of companies outsourced their call centre and the more common ones are to India..
Indian Call Centre:
Amazing rite? How could the call centre allow a customer to step into the call centre operation centre and yet to let him handle call? Makes me ponder.. ??
This is another interesting video about one indian calling hotline for help:
An Indian has computer problems and calls tech support. Interactive voice recognition system can't understand his accent and transfers call to rep in India, who turns out to be his long lost cousin!!
Nowadays, alot of companies outsourced their call centre and the more common ones are to India..
Indian Call Centre:
Amazing rite? How could the call centre allow a customer to step into the call centre operation centre and yet to let him handle call? Makes me ponder.. ??
This is another interesting video about one indian calling hotline for help:
An Indian has computer problems and calls tech support. Interactive voice recognition system can't understand his accent and transfers call to rep in India, who turns out to be his long lost cousin!!
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